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Login and Homepage

Watch the Video Tutorial:

Logging into TheWorxHub

*Note: If your organization is using Single Sign-On (SSO) for user authentication, your login experience may be different. If you are having difficulty logging in using SSO or you are unsure whether your organization utilizes SSO for their Dude Solutions products, please contact your technology help desk for assistance. If you do not curently have SSO, please contact your Sales Representative or Client Services for more information.

 

  1. Enter your organization's login link into your browser's web address bar. It will resemble the following example:  https://myorganization.theworxhub.com. Bookmark this page or create a shortcut on your desktop to make it easy to come back to this page later. *Note: Your URL will be specific to your organization, and typically contains the name or abbreviation of your organization within the URL. If you do not know your login link, contact your account administrator.

 

       Bright Idea:

If you see a "Login via SSO" link below the Username field on this page, it means that your organization is using Single Sign On to allow you to access TheWorxHub. Click the Login via SSO link to navigate to the sign in page for your organization.

 

 

  1. Type your Username.
  2. Enter your Password.
  3. Click Login.

 

Resetting your Password

Resetting your Password from the Login Page

  1. Enter your organization's login link into your browser's web address bar. It will resemble the following example:  https://myorganization.theworxhub.com. *Note: Your URL will be specific to your organization, and typically contains the name or abbreviation of your organization within the URL. If you do not know your login link, contact your account administrator.
  1. Click the Forgot your password? link.
  2. Enter the Email Address associated with your account.
  3. Click Reset.
  4. Check your email. TheWorxHub will send you an email with a password reset link. If you don't see the email in a few minutes, be sure to check your Junk or Spam folder in case the email ended up there.
  5. Simply click the unique link in the email to set your new password. If the link does not work; highlight it, right click your mouse, and click Copy. In a new internet browser window, right click your mouse to Paste the copied url into the web address field.

 

 

  1. A page loads allowing you to specify a new password. We recommend using a secure password that includes letters, numbers, and a symbol. Once you've typed your new password and confirmed it, click the Reset button to save your new password. *Note: If your email address is associated with multiple user accounts in TheWorxHub, this page will provide a pick list of usernames so you can choose the correct username to reset.

Resetting Your Password from within TheWorxHub

  1. Click on your login name in the upper right corner of the page.
  2. In the Password section, enter your Old Password.
  3. Choose a new password and enter it into both the New Password and Confirm Password fields. *Note: We recommend using a secure password that includes letters, numbers, and a symbol.
  4. Click Save.

 

Creating Bookmarks & Favorites for TheWorxHub

Each community using TheWorxHub has a unique URL (web address) to access their software. The URL is in the format of

https://mycommunityname.theworxhub.com. *Note: There is no www at the beginning of the link. The easiest way to access TheWorxHub is to create a 'favorite' or 'bookmark' in your favorite web browser. Below are instructions for creating a favorite or bookmark in a few of the most common browsers.

 

  1. Open Internet Explorer.
  2. Type your URL for TheWorxHub into the address bar at the top of your browser window, then press Enter.
  3. Once TheWorxHub login page loads, click on the star icon in the top right corner of the screen.
  4. Click on the down arrow beside Add to Favorites and select Add to Favorites Bar.

 

 

  1. Open Google Chrome.
  1. Type your URL for TheWorxHub into the address bar at the top of your browser window, then press Enter.
  2. Once TheWorxHub login page loads, click on the three dot icon in the top right corner of the screen.
  3. Click on Bookmarks and then click on Bookmark this page...
  4. Click Done.

 

 

  1. Open Firefox.
  2. Type your URL for TheWorxHub into the address bar at the top of your browser window, then press Enter.
  3. Once TheWorxHub login page loads, click on the star icon at the top right of the screen.
  4. Make sure Bookmarks Toolbar is selected.
  5. Click Done.

 

 

Account Menu

  • Help - This link will open a dropdown menu with help options:
    • Live Chat - Click this link to be connected with live member of our Legendary Support Team.
    • Email Support - Click this link to open your email client and email our Legendary Support Team.
    • Visit Help Site - Click this link to open our Help Site for TheWorxHub.
  • Username - Clicking your username will open a dropdown menu with two options:
    • Logout - Click this link to safely exit TheWorxHub application.
    • Go to Profile - Click this link to edit your personal account within TheWorxHub.

 

The Navigation Menu

Dashboard - This will bring you back to the dashboard.
Search - Opens the search feature.
Rounds - This tab allows you to see and manage deficiencies. *Note: This tab will only appear for clients that have purchased this additional feature. If you are interested in managing deficiencies in TheWorxHub, please contact your sales representative.
Asset Models - This tab allows you to access the Asset Models dashboard. *Note: This tab will only appear for clients that have purchased this additional feature. If you are interested in managing BioMed assets in TheWorxHub, please contact your sales representative.
Calendar - This will open the calendar.
Reports - This tab opens the reporting tool, showing you any reports you have saved as a favorite by default.
Actions - Opens various actions features such as batch updates and barcoding.

Space - This tab will open the Space Management module, where you can upload and manage drawings. *Note: This tab will only appear for clients that have purchased this additional feature. If you are interested in Space Management, please contact your sales representative.
Files - This tab will open the File Manager, where you can upload and manage files in your TheWorxHub account.
Settings - Takes you to your WorxHub account settings.

Bulletins

To the left of the Help link is the Bulletins button. Clicking this button will expand a side panel where you can view all active bulletins available for display. *Note: If there are no active bulletins, the Bulletins button will not display.

 

 

  1. Click mark as read to reduce the number of unread bulletins advertised on the banner. As long as there are bulletins that have not been read, the button will display as red.

 

 

  1. Click mark all as read to reduce the number of unread bulletins advertised on the banner to 0. When all bulletins have been read, the button will turn green.

 

 

  1. Click on the () icon to view the bulletins side panel as a full screen window. *Note: This can be used to display bulletins on an external display, such as a Monitor or TV. If there are too many bulletins to fit within the full screen view, they will automatically scroll on a timer.

Smart Tabs

The Smart tabs feature provides you with a quick and easy way to go back to the two most recently used records. TheWorxHub creates a separate Smart tab for each new record you produce and adds it to the Smart tab display across the top of your workspace. Just clicking once on a Smart tab instantly returns you to the record it represents.

 

 

To the left of the Smart tabs is the Recent History icon. Click this to list the last 10 items you have viewed. Click any item in the list to return to that page.

 

Dashboard Tabs

  • Overview - The overview dashboard tab shows a breakdown of work orders as well as any reminders. Check out the link to learn more about the Overview tab.
  • Pulse - The Pulse tab shows a quick overview of what's going on at your organization. Click the link to learn more about the Pulse tab.
  • Projects - The Projects tab allows you to quickly access options to manage and create projects for your organization.
  • Requestor - This tab allows you to see the requestor portal.

 

Departments

The Department tabs control what type of work the dashboard tabs will display. For example, if IT Services is selected, the Overview dashboard tab will only show IT Services Work Orders. The departments that will display on your Dashboard will differ depending on what additional applications your organization has purchased. *Note: If you are interested in purchasing additional applications, please contact your sales representative.

 

 

Resource Center and Tool tips

Resource Center

The TheWorxHub Resource Center gives you access to walkthroughs, short training guides, and the latest updates right in the product.

 

Click on the Info icon (Circular info icon) at the bottom right corner of the screen to open the Resource Center.

  • Click Brightly Companion to access step-by-step tutorials in the product.

  • Click Quickstart Training Tutorials to watch our training tutorials.

  • Click What's New to see recent releases and enhancements that have been added to TheWorxHub.

  • Click TheWorxHub Support to quickly connect with our support team for assistance.

  • Click Brightly Community for access to another product knowledge base.

 

 

Tool tips

More product education is available through small info icons next to certain fields throughout the TheWorxHub application that you can

  • hover over the icon to learn more about that feature.

  • progress through the guide or come back to it later.